Our standard processing time is 5-8 business days, but please note that most of our products are made to order, which may cause the timeline to vary. Shipping takes an additional 3-4 business days, and delivery times may depend on your location.

We accept returns within 14 days of delivery for unused, undamaged items. Custom or personalized items are non-refundable. Please contact us to initiate a return and provide proof of purchase. Return shipping is at the customer's expense and is not included in the refund.

Yes, we participate in in-person markets and events! Follow us on social media or sign up for our newsletter to stay updated on where we’ll be next. Market dates are also listed on our website

Yes, we offer custom designs—but only for business-related orders with a minimum of two items. If you're interested in a custom order, feel free to reach out to us at hello@timelesssage.com.

We highly recommend washing your crewneck inside out on a gentle cycle to protect the embroidery. Tumble dry on low heat, or air dry to preserve the fabric. If needed, iron on low heat, and always iron the design inside out or with a cloth over it to protect the stitches.

To keep your glass cups looking great, we recommend hand washing only. Avoid using abrasive cleaners or scrubbing directly on the design to preserve its quality.

To care for bamboo lids, wipe them clean with a damp cloth and allow them to air dry completely. To maintain the bamboo's natural look, occasionally treat it with a food-safe mineral oil.

The name "Timeless Sage" reflects our vision for the business—creating designs that are both enduring and full of wisdom. I wanted a name that would grow with me as I learned and evolved. "Timeless" symbolizes the longevity of the products, and "Sage" represents the wisdom and experience gained throughout the journey of creating and growing my business. It’s a reminder that my work is made to last, just like the lessons learned along the way.

There are many ways you can support Timeless Sage without purchasing! You can share our posts on social media, leave a review if you've enjoyed your experience, or simply spread the word to friends and family. Following us on social media and engaging with our posts is also a huge help. Every like, share, and comment helps us grow, and we truly appreciate your support!

You can reach us via email at hello@timelesssage.com for the quickest reply. You can also contact us through the form on our website or connect with us on social media at @shoptimelesssage on Facebook, Instagram, and TikTok.